What To Do When Someone Passes Away —

Insurance Claims Guide (Singapore)

Most families are unsure where to start — especially when policy details are unknown.
We guide you step-by-step to identify, manage, and claim all eligible insurance.

Get Help Identifying Policies

    • Register death via My Legacy

    • Required for all claims

    • Check emails, bank statements, CPF

    • Contact known financial advisors

    • Reach out to major insurers

    Note :

    This is the most difficult and most commonly missed step.

    • Prepare documents

    • Fill insurer-specific forms

    • Provide medical records if required

    • Insurers may request additional documents

    • Processing timelines vary

    • Ensure all entitled claims are received

    • Cross-check against policy benefits

How ClaimsAssist Helps

We act as your dedicated claims specialist to:

  • Identify policies across insurers

  • Assess what is claimable

  • Manage submissions and follow-ups

  • Ensure all payouts are received

Our 4-Step ClaimsAssist Process

  1. Policy Discovery

  2. Claims Assessment

  3. Claims Submission & Management

  4. Payout Reconciliation

Help me find the policies

If you are unsure how to manage your medical insurance claim, calculate your out-of-pocket exposure, or respond to a reduced or rejected payout, ClaimsAssist provides independent end-to-end medical claims guidance in Singapore.