Claims Consultation and Advisory from Your First Consultation to Final Claims Payout
Bringing structure, transparency, and strategic oversight to every stage of the patient’s medical insurance claims journey
— through effective claims servicing and an efficient claims-tracking system, all done using your existing policies on hand
No upgrades. No new purchases. Any insurer. Any policy. Any country.
Professional Claims Concierge
Medical Insurance
Onsite Medical Insurance Claims Advisory in Singapore
Whether you are checking coverage, filing a hospital claim, calculating out-of-pocket costs, or dealing with a rejected or reduced payout, we provide independent step-by-step guidance from start to finish.
Know Your Out-of-Pocket Costs
No surprises. We break down your out-of-pocket expenses based on your insurance policies, claims sequence, and coverage limits.
Realistic Claims Expectations
No unnecessary uncertainty. We help you understand your claim eligibility and likely reimbursement, so you know what to expect.
Step-by-Step Claims Guidance
No back-and-forth. Our experts ensure that you submit the right documents and follow correct processes, reducing errors and delays in your claims.
Support for Rejected Claims
Increase favourable outcomes. If a claim is rejected, we help review the decision, prepare appeals, and advise on next steps.
Active Claims Monitoring & Updating
Nothing overlooked. We monitor your claims from submission to payout, including follow-ups, keeping you informed and ensuring timely processing.
Panel & Non-Panel Coverage Advice
Make better decisions. We clarify how your Shield and corporate plans apply to both panel and non-panel doctors, so you can make informed decisions.
Our achievements
$0 mil
Insurance amount claimed
0 k
Patients managed
0 days
Average waiting time
0%
Satisfied claimants
0%
Referred to us
0%
Follow-up claims assistance required
We provide claims advisory support and enablement for
Direct Patients
with their personal and corporate policies with various insurers, TPA and/or other miscellaneous platforms
Hospital and medical groups’ in-house concierge service providers
who provide internal referrals to doctors, LOG, COPA applications for patients
General Practitioners (GP) and Medical Specialists (including sub-specialties)
who run their own medical practices
Allied medical care providers (Physios, TCM, Chiropractors)
who run their own clinical practices
Alternative medical care providers
who run their own practices
Health Screening providers
who handle patients requiring further care
Probate & Trust Service providers
who run their own professional practices
One Stop Claims Expertise At Your Doorstep
| Expected Outcome | ClaimsAssist |
|---|---|
| 1-Minute Claim Eligibility Check | ✔ |
| Policy Coverage Explanation (in plain english) |
✔ |
| Treatment Claimability Review (based off financial counselling form if available) |
✔ |
| Pre-authorisation Guidence | ✔ |
| Expected Out-of-Pocket Estimate | ✔ |
| Panel vs Non-Panel Advice | ✔ |
| Claims Friendly Document Preparation Checklist | ✔ |
| Medical Report Requirement Check | ✔ |
| Clinic Billing and Invoice Review | ✔ |
| On-going Coverage Clarifications | ✔ |
| Direct Clinic Co-ordination (when needed) |
✔ |
| Full Claims Submission Handling | ✔ |
| Claims Accuracy and Completeness Check | ✔ |
| Insurer Follow Ups and Monitoring | ✔ |
| Claims Status Follow Ups | ✔ |
| Rejection Review and Clarifications | ✔ |
| Resubmission Support (when needed) |
✔ |
| Post Claims Coverage Eligibility Review | ✔ |
| Future Treatment Claims Planning | ✔ |
| 12 hours Live Support (9am - 9pm) |
✔ |
What Patients Are Saying
“How to File a Medical Insurance Claim, Different Policies Have Different Terms And Conditions”
- Janice Yap, 38, consulted gastro specialist and physiotherapist
We purchase policies from different sources. Problem comes when we need to make a claim. There are multiple claim limits to take note of and proper sequence in consultations with different medical providers like chiropractors, physiotherapists, medical specialists to name a few.
“What’s My Out-of-Pocket Medical Costs, I Need To Claim From Different Policies And Doctors”
- Titus Yeo, 45, angioplasty with multiple post hospitalisation
We require different consultations to diagnose the health issues we face, receive treatments from different specialities and have continuous follow ups. These claims need to be tracked, and to follow up on deadlines, knowing that the claims have been paid timely and correctly.
“Is it a Rejected Medical Claim? My Agent Says Cannot Claim And I Should Visit Panel Doctor, ”
- Lynette Pang, 25, multiple sessions with chiropractor practitioner
Insurance companies are in the business of paying claims, and they are not afraid to pay the claims. We just need to abide by the rules of the policies we purchased. The way forward is knowing the rules of the policies before we even need to make use of the policies that we purchased.
Why ClaimsAssist ?
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Our Claims Specialists cut down your time and effort for claims during this time of need and reduces information overload on your end so you can focus on what is important
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Our volume of patients are referred to our doctors with 100% no referral fees and this provides a non-exploitative platform where patient journey is always the priority
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All claims processes are planned ahead and policy claims period validity is tracked until you receive the appropriate payment directly, no payment comes through us
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We make the first contact with you within 2 hours, with appropriate claims queries replied or at the very least assisted
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We will exhaust all known legal avenues to retrieve your relevant policies with your knowledge and assistance and even speak with insurers on your behalf, with your expressed authority if necessary
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You will never have to worry about security breech. We recognise the importance of personal data so all exchange of information is done with your acknowledgement and complete awareness, preferably on your own devices
Our Solutions
Your Insurance Claims Made Simple
Policy Interpretation
Our Pre-Emergency System (PES) helps you understand how all your personal and company insurance policies work together to provide financial aid when you need it most.
Patient Journey
Our Claims Specialists (CS) will ensure you will never have to miss the claims deadline or claims period nor do you have to digest the different terms and conditions in your policy contracts.
Useful InsurTech
Our ClaimsAssist proprietary system summarises your claims into a 3 step process - preparation, submission and status monitoring, even for multiple medical admissions. Efficiency.
Fee Benchmarks And Bill Amount Information
Search for fee benchmarks for private sector professional fees and bill amount information for public and private hospitals.
DISCLAIMER: Information presented is accurate to the best of Ministry of Health, Singapore effort. Please approach your healthcare provider, or the admission/business office at your place of treatment for a more accurate & comprehensive estimate of your bill amount. EasyClaims is not affiliated or related to the Ministry of Health, Singapore.
MOH Cancer Drug List
The subsidy class, and MediShield Life and MediSave limits
DISCLAIMER: Information presented is accurate to the best of Ministry of Health, Singapore effort. Please approach your healthcare provider, or the admission/business office at your place of treatment for a more accurate & comprehensive estimate of your bill amount. EasyClaims is not affiliated or related to the Ministry of Health, Singapore.
Table of Surgical Procedures (TOSP)
View an exhaustive list of procedures with table ranking 1A to 7C, for which MediSave can be used for.
DISCLAIMER: Information presented is accurate to the best of CPF Board, Singapore effort. Please approach your healthcare provider, or the admission/business office at your place of treatment for a more accurate & comprehensive estimate of your bill amount. EasyClaims is not affiliated or related to the CPF Board, Singapore.
Quick 1-min claims check.
We usually take many commonly known insurances.
Fill out this form and we will be in touch shortly.